Freedom Mobile Review

Freedom Mobile is the 4th largest mobile network company in Canada. It is owned by Shaw Communications and has an active user base of 1,767,155. While you have Rogers, Bell, and Telus in the first three spots (in terms of subscriber base and dominance in the Canadian market), what really separates Freedom from the rest is the price point and access to the latest phones.  

If you are budget-constrained and want to get the latest phone, you might probably want to consider switching over to Freedom Mobile. But the question remains, is the Freedom Network good enough for you to consider making the switch?

Remember, you have tons of other options to choose from – right from Public Mobile (which runs on the Bell Network), Fido (Rogers), Chatr (Rogers), Koodo (Telus), and Virgin Mobile (Telus). These companies are MVNOs of the parent company – Rogers, Bell, and Telus. These offer subsidized cellular plans as well when compared with Freedom. 

So the question remains, how is Freedom winning the race with all the competition and the not-so-good network connectivity? Let’s find that out. In this article, I will be reviewing everything about Freedom Mobile, who they are, coverage plans, and pros and cons, and will be answering some of the basic to advanced questions you might have. By the end of this article, I really hope that you’ll be in a position to figure out if Freedom is right for you or not. So let’s get started.

Freedom Mobile Overview

Shaw Communications owns Freedom Mobile (previously called WIND Mobile). The mobile carrier is the fourth largest in Canada (by the number of subscribers). Freedom was previously characterized by low data speeds and poor coverage, but since Shaw Communications came in, this has changed. With the additional support from Shaw, Freedom Mobile has expanded its network to offer coverage in urban regions in Canada. It has also improved the network availability and data standards of its 4G LTE network. 

Freedom offers its clients both prepaid and postpaid service plans. With a small sum of $9, you can purchase the cheapest prepaid plan. Freedom’s cheapest postpaid plan goes for $15 and this price can get as high as $115 monthly if you opt for the top-tier coverage plans.

Found in 2008 as Wind Mobile by the telecommunications company Globalive, Freedom was one of several new mobile carriers launched in Canada in 2008 after a government initiative to encourage competition in the wireless sector alongside Mobilicity (later acquired by Rogers Communications) and Public Mobile (later acquired by Telus). 

We’ll talk more about this, later on. If you need a brand-new mobile device, you can take advantage of Freedom’s MyTab offer. With the MyTab offer, you get subsidized device purchases and in exchange, you have to pay the after plan that lasts for two years. (contract period)

If this is not something you are looking for, then you can bring in your own device as well. (called the BYOD or bring your own device plan). With BYOD plans, you don’t get into contractual obligations and the monthly plans are a lot cheaper. Before discussing Freedom Mobile’s coverage plans, let’s talk about the device options.

Freedom Mobile

How Good Is The Freedom Mobile?

Freedom Mobile is one of Canada’s telecommunications giants. However, this doesn’t automatically make them the right phone carrier for you.

Consider their network coverage for instance. Freedom and its partners claim to cover about 98% of Canada, but is that the case in actuality? In a bid to improve the situation on the ground, Shaw Communications hired Nokia to aid in deploying a brand new 4G LTE network.

But once you step out of certain areas, such as 

  • Edmonton 
  • Ottawa
  • Calgary
  • Vancouver 
  • Toronto

You are left at the mercy of the carrier’s partners rather than the carrier itself. This might limit your access to your phone’s services based on the monthly plan you are on.

Also, Freedom’s 3G and 4G network download speeds aren’t the best.

In 2018, Freedom’s network download speeds came in dead last in Tutela’s “Mobile Experience Report.” The tests conducted on the network revealed download speeds of 4.70Mb per second and 10.79Mb per second for their 3G and 4G networks respectively.

Upload speeds reached just 6.56Mb per second for both networks. (3G and 4G)

As a tech enthusiast, I know that these recorded speeds aren’t exactly great for streaming in HD or gaming that requires excellent internet conditions. However this doesn’t translate into the data being unusable, it’s only slower in comparison to other network speeds.

Freedom Mobile hasn’t won any awards or been recognized for any major accomplishments. This doesn’t take away much from the company though. They owe this fact to their unique approach that sets them apart from other network carriers. 

Freedom’s goal isn’t to offer the best speed or the greatest coverage. Instead, the company aims to provide for customers who want lower rates and don’t necessarily need excellent network offers.

In general, Freedom is for people who don’t want to pay too much on their cellular bills yet get a brand new iPhone with a good monthly plan. (without burning the pocket).

Why Is Freedom Mobile Cheap? 

Freedom Mobile is often considered more affordable compared to some of the larger telecom providers in Canada for several reasons:

Market Position:

  • Freedom Mobile positions itself as a budget-friendly alternative, focusing on providing cost-effective options for mobile services.

Competitive Pricing Strategy:

  • To differentiate itself in the competitive telecommunications market, Freedom Mobile adopts a pricing strategy that aims to offer more affordable plans and services.

Network Coverage:

  • While Freedom Mobile has made significant strides in expanding its network coverage, it may not have the same extensive coverage in all areas compared to larger competitors. This can contribute to cost savings.

Spectrum Holdings:

  • Freedom Mobile operates on the AWS spectrum, which may have different cost structures compared to the spectrum used by larger carriers. This can impact operating costs and, subsequently, pricing.

Focus on Urban Markets:

Freedom Mobile often focuses on providing services in urban and metropolitan areas, allowing it to optimize its infrastructure and resources for specific markets.

Target Audience:

  • Freedom Mobile may specifically target cost-conscious consumers and those looking for more affordable mobile plans, tailoring its offerings to this demographic.

Innovative Plans:

  • Freedom Mobile has introduced innovative plans, such as no-overage charge plans, providing users with predictable billing and reducing the risk of unexpected fees.

Regulatory Environment:

  • Regulatory changes and interventions in the Canadian telecommunications industry can influence pricing dynamics. Policies promoting competition and affordability may impact Freedom Mobile’s pricing structure.

It’s important to note that while Freedom Mobile is known for its cost-effective options, the perception of affordability can vary based on individual needs, preferences, and geographic location. Potential customers should assess their specific requirements and consider factors such as network coverage and plan features when evaluating the overall value of mobile services.

Why Freedom Mobile? 

Choosing Freedom Mobile may be driven by several factors, and individuals may opt for this carrier for various reasons. Here are some potential reasons why people choose Freedom Mobile:

1. Affordability:

Freedom Mobile is often recognized for offering more budget-friendly mobile plans compared to larger competitors, appealing to cost-conscious consumers.

2. Competitive Plans:

Freedom Mobile provides a range of plans with different data allowances, talk minutes, and text options, allowing customers to choose a plan that aligns with their needs.

3. No-Overage Charge Plans:

Some Freedom Mobile plans feature no-overage charge options, providing users with predictable billing and eliminating unexpected fees for exceeding data limits.

4. Urban Focus:

Freedom Mobile has a strong presence in urban areas, making it a preferred choice for individuals living in major cities where the network coverage is robust.

5. Innovative Features:

The carrier may introduce innovative features, plans, or services that cater to evolving customer needs, setting it apart from traditional offerings.

6. Device Financing Options:

Freedom Mobile may offer device financing, allowing customers to access the latest smartphones without a significant upfront cost.

7. Flexible Plans:

Freedom Mobile may provide flexible plans that allow users to customize their services based on their usage patterns, providing a tailored mobile experience.

8. Wi-Fi Calling:

The inclusion of Wi-Fi calling enhances connectivity, allowing users to make calls and send texts over Wi-Fi networks, especially in areas with limited cellular coverage.

9. Transparency:

Freedom Mobile’s commitment to transparency in billing, with features like no-overage charges, can be appealing to users who value straightforward pricing.

10. Customer Satisfaction:

Positive customer reviews and satisfaction ratings may influence individuals to choose Freedom Mobile based on the experiences of others.

11. Network Evolution:

Freedom Mobile has been actively expanding its network, including the rollout of 5G coverage, contributing to improved data speeds and connectivity.

Freedom’s Device Options

We can all agree that cell phones have changed our lives. You can now stream movies and music right out of your pocket. Beyond this, they are also pretty useful devices for juggling a majority of our day-to-day tasks.

But cell phones can also be quite expensive. And if you aren’t exactly tech-savvy, having to choose one device from the broad selection can be quite hectic. But don’t fret, I’ve got you covered.  

From models to budget, and finally ending with carrier plans, I will tell you how to pick a phone that matches you and your needs. 

So let’s get started.

1. Keep an eye on your budget

While more expensive phones boast more premium features, it is not necessarily the phone for you. Have a budget for the phone you want, and keep an eye on it when you are shopping. Don’t let anyone hype you into buying an expensive phone that you don’t need.

My advice? Unless you must buy a brand-new phone, don’t buy one. Go for used devices or refurbished ones instead. This not only keeps you within budget but also allows you access to the same services and protection that a brand-new phone would. 

Also, if possible, make the phone payment upfront. This often affords you a discount on the price. Leasing or using a payment plan might end up costing you way more than paying in full in one go.

 In some situations, payment plans do not even guarantee you as the owner of the device. So to avoid complications, it’s best to pay upfront if you can afford to.

You should also keep in mind that the cost of a phone goes beyond the purchase price alone. You have to take usage costs into account too when drawing up your budget.

What are these usage costs? Things like payments for your lease and mobile data overages are part of what constitutes usage costs. You should also account for how much data you will need and the number of lines you will be getting. 

These costs should be taken into consideration when choosing which device to buy. Ignoring them might end up putting you in debt in the long run. It’s like buying a house without taking furnishing into consideration.

Going online and asking around are effective ways to find out a phone’s usage costs. Friends who might have used the device are also great sources of information.

Summarily, draw up a budget, and stick to it. 

2. What are the phone’s features?

Once you have your budget for the phone, it’s time to answer some questions about what you want in a phone.

First off, what operating system do you want? 

If you are interested in variety, and customizability for your mobile device, then Android devices will give you this. Apple or iOS devices don’t have this, instead, they are quite easy to use and come with a wide selection in terms of apps. They also come with frequent updates to the operating system. 

Next, consider the screen size you need. Bigger phones have bigger screens. While this might be attractive at first, consider the mobility and portability of such a device. 

Smaller screens might be more portable, but they are not as convenient as their bigger counterparts when it comes to typing. They are also not great options for media streaming purposes. 

Also while 4K displays are impressive, they are not so spectacular on mobile devices. This means while a phone might brag about its resolution specs, its screen size is more important. This will afford you more versatility than just the resolution.

Choose a phone that’s both portable and affords you the visual experience that you need.

Now let’s talk about storage space. If the phone of your choice supports SD cards, then this might not factor much into your decision. If it doesn’t then you need to factor this into your decision.

16GB storage devices are an excellent option if you don’t store much data. If you do, then you should pick devices with larger storage options. 

Processors shouldn’t factor much into your decision. This is unless you will be playing games that require large processing power. Most modern devices come with processors that are sufficient for your everyday tasks.

3. Network Carrier

Buying a new phone sometimes requires that you get a new plan. Consider if you are going to change carriers or stick to the one you currently have. The compatibility of plans with your mobile device should also come into play.

It would make no sense for you to have chosen a mobile device only to discover that your carrier doesn’t offer coverage for the phone. This would render all your research and decision-making useless. 

Cell phones connect to a network using a range of service frequencies. If you already have a carrier and are not shopping at their store, then make sure that the device works with their plans. Carriers have select frequencies that they can operate on after all.

All Freedom customers, including those without a mobile Internet plan or add-on, can access the WindWorld web portal and the Facebook Zero social networking service at no cost. WindWorld consists of CBC News headlines, The Weather Network summaries for cities served by Freedom, premium mobile downloads, and monthly bill payments for Freedom accounts.

Freedom Mobile is worthy of consideration after all it is a giant in the communications industry. Their plans are available on so many phones that you might end up finding compatible with your wants.

Your phone becomes semi-useless if not completely useless without coverage. Before you select a carrier, make sure that they offer coverage for areas that you frequently visit. 

Carriers can provide you with a map of their coverage options. You can also use services like OpenSignal to see coverage maps generated from other people’s devices. The information is generated from the devices of users who have a particular app installed on their devices. 

If the carrier doesn’t cover your daily or regular routes, then even if they have great plans, they aren’t for you. So put in the time to find out your carrier’s coverage areas.

Also before deciding on a carrier, ask former users, about their services. This will save you a lot of headaches later on.

Freedom Mobile’s coverage is quite broad. If you are in an urban center, then you are most likely covered by the network carrier.

Freedom Mobile offers its services across a broad selection of devices. Many of these devices can fit into your budget while still giving you all the mobile capabilities you need. All these are with Freedom Mobile’s coverage plans.

Let’s talk about these plans in detail. 

Freedom Mobile

Freedom Mobile Monthly Plans

Freedom offers cell phone plans in three categories: 

  1. Prepaid 

  2. BYOD ( Bring your own phone plans) 

  3. BIG Gig Unlimited Plans

  4. Freedom Plans

Some of Freedom’s current plans and offers: 

1. $14 Nationwide Text

This is a prepaid monthly plan that comes with

  • A $14 monthly fee

  • Unlimited texting every month

You make calls nationwide but you are charged $1.5 for every minute of call. You will also pay a $10 fee for your SIM card and a $10 activation fee.

2. $50 Big Gig + Talk Special (BIG Gig Plan – No Device)

This is a postpaid plan that comes with

  • A $50 monthly fee

  • Unlimited minutes each month

  • Unlimited Texting each month

  • 20GB of Data for all your internet needs.

You make calls to locations all over Canada. You will also pay a $10 fee for your SIM card and a $20 activation fee.

3. $19 Nationwide Talk + Text

This is a prepaid plan that comes with

  • A $19 monthly fee

  • Unlimited minutes each month

  • Unlimited Texting each month

  • 1.5 GB Data

Calls can be made to places all over the country. This plan also comes with a $10 SIM card fee and a $10 activation fee.

There’s another similar plan for $39/month and you’ll get 3 GB of data with everything else unlimited.  

4. $199 Nationwide Talk + Text

This is a prepaid plan that comes with

  • A $199 annual fee

  • Unlimited minutes all year long

  • Unlimited Texting all year long

  • 5 GB Data per year 

As with the previous plans, the calling area of this plan is nationwide. You will also have to pay a sum of $20 for the SIM card and the activation fee.

5. $35 Freedom Plan

This is a prepaid plan that comes with

  • Comes with a $35 monthly fee

  • Unlimited minutes each month

  • Unlimited Texting each month

  • 1 GB of mobile data 

SIM card fees and activation fees add up to $20 for this plan. 

Throttling speeds are typically 256 kbit/s for downloads and 128 kbit/s for uploads. In what Freedom defines as “extreme cases“, speeds will be slower than dial-up Internet access at 32 kbit/s for downloads and 16 kbit/s for uploads. When throttling does occur, Freedom will inform customers of the reduced speeds.

You will have to pay tax along with the fees. This might cause a difference in the price tag attached to the plan and the total amount you might end up paying for the plan.

Freedom Mobile

Freedom Mobile’s Current Device Offers

One of the reasons, people choose Freedom over other networks is because of the amazing phone deals and low prices. In this section, let’s look at some of the best cell phone offers and current deals on the Freedom Network. 

1. iPhone 11 (64 GB)

$0 Upfront and $60 per month. 

Freedom iPhone 11

2. iPhone SE (64 GB)

24 Month Tab – $5

Monthly Plan Fees – $40 

14 GB Data 

iPhone SE - Freedom Mobile

Features of Freedom Mobile’s services

Freedom Mobile gives you a couple of opportunities to save up when buying a new shiny device or a coverage plan. 

These savings features (or bundles) include:

  • Freedom Mobile offers a range of features and services designed to provide customers with flexibility, affordability, and a robust mobile experience. Here are some key features of Freedom Mobile’s services:

  • Better Together Savings: Once you bundle a phone line and the internet package, you qualify for a discount each month – as long as you operate both services on different accounts.  

  • Bundled International Calling: You can enjoy discounts on international call rates if you sign up for one of Freedom’s higher-tier plans. This comes without taking on any add-on or additional fee. 

  • Freedom MyTab: You can get a discount (worth about $650) on any new device that you want to buy at Freedom. This comes as a trade-off for a two-year agreement with the company. 

  • Affordable Plans: Freedom Mobile is known for its cost-effective mobile plans, catering to various budgets and usage needs.

  • Big Gig Data: With the Big Gig Data plans, customers can enjoy generous data allowances, allowing for extensive internet use, streaming, and more.

  • Unlimited Texting and Calling: Many Freedom Mobile plans include unlimited nationwide calling and texting, enabling customers to stay connected without worrying about additional charges.

  • No-Overage Charges: Certain plans come with no-overage charges, ensuring that users won’t face unexpected fees if they exceed their data limits.

  • Wi-Fi Calling: Freedom Mobile supports Wi-Fi calling, allowing customers to make calls and send texts over Wi-Fi networks, enhancing connectivity in areas with limited cellular coverage.

  • Extended Coverage: Freedom Mobile offers extended coverage to include areas beyond their primary network, providing a more expansive service footprint.

  • My Account App: The My Account app facilitates easy management of account details, billing, and usage monitoring, putting control in the hands of the customers.

  • 5G Network: Freedom Mobile has been expanding its 5G network, bringing faster data speeds and improved connectivity to users with compatible devices.

  • Device Financing: Customers have the option to finance their devices, making the latest smartphones accessible without a significant upfront cost.

  • Pay After Plans: Freedom Mobile offers Pay After plans, allowing customers to use the service and pay for it at the end of the billing cycle.

  • Add-Ons and Features: Users can customize their plans with various add-ons and features, such as international calling, extra data, and premium voicemail.

  • Refer-a-Friend Program: Freedom Mobile encourages customer referrals through its Refer-a-Friend program, offering incentives for both the existing and new customers.

These features collectively contribute to Freedom Mobile’s commitment to providing affordable, customizable, and customer-friendly mobile services in the Canadian telecommunications. Now that we know what Freedom Mobile’s coverage plans and features are, let’s talk more about if they are right for you. 

Requirements for Joining Freedom Mobile’s client list 

First, let me get this out of the way. You will not be subjected to a credit check if you are opting for a prepaid service. If you are choosing a monthly service plan, then there is a chance you might have to undergo a credit check.

This check can appear on reports concerning your creditworthiness. 

To use Freedom Mobile’s services, you will be required to provide one of either your Canadian driver’s license, a Canadian credit card, or a Canadian SIN letter or card. 

Also, you will be required to provide one of the following

  • Permanent Resident Card

  • CNIB Card

  • Native Indian Status Card

  • Valid Canadian or Foreign Passport

  • Possession and Acquisition License (PAL)

  • Work Visa

  • Department of Defense ID

  • Valid, Government-Issued Provincial/Territorial Photo ID

If your credit profile isn’t in the best of shape, then you should contact the company first, before trying to purchase a plan from them. This is because a credit check might affect your current credit score. 

You can contact Freedom Mobile here for more information on their joining requirements. 

Freedom Mobile

Other questions that need answering

Beyond their requirements, these are some questions that should be answered. Knowing the answers to these questions will surely guide your decision to choose whether or not to join Freedom Mobile’s clientele.

Does Freedom Mobile charge you for roaming?

International roaming fees still exist, but for roaming within Canada, the billing method has changed. You are no longer required to pay per minute when you leave your local network. This is because the network is now completely nationwide. 

When a customer is outside of Freedom Mobile’s coverage, services are provided by its roaming partners. Freedom roaming partners include Rogers Wireless, Bell Mobility and Telus Mobility within Canada; and AT&T Mobility for the United States.

But there’s a separate data allocation for nationwide purposes.

If you are traveling to the US or Mexico, you can choose from one of Freedom Mobile’s many roaming add-ons. This will help you keep costs down. These add-ons can cost as low as $10 and as high as $96 depending on the ones you choose.

There are three options for you to choose from. These are

  • Big Gig Roam Extra

  • World Traveler Discount Plan

  • 1GB Freedom Nationwide + U.S. 

For more information on Freedom’s roaming rates, check here

Are there add-ons?

Yes! There are add-ons or additional features that you can add to your chosen plan. Some of Freedom’s most popular add-ons are  

  • Visual Voicemail

  • Unlimited U.S.-wide calling.

  • 1GB of Full Speed Data

Need additional information on these add-ons? Check here.

Can my mobile be tethered?

You can tether your mobile for as long as you have a data plan. Instructions concerning this can be found on your dashboard once you open an account with Freedom Mobile. 

While tethered to other devices, remember that your phone is designed to use much less data than most other devices (laptops, and consoles for instance.) So keep an eye on your data consumption while connected. 

You should also know that Freedom Mobile doesn’t roll over your data plans. So keep this in mind too. 

Can I port numbers?

You can do this by visiting one of their stores. Keep in mind that your current account must be in good standing and active before you will be allowed to port. 

Also, Freedom Mobile’s services must be available in the area you are porting from.

You can use their Find a Store page to find nearby stores.

What about early termination fees?

This depends mainly on your current plan and the circumstances surrounding your termination.

According to their terms of service, (which you can find here), you are agreeing to pay all charges that you incur up to the date they stop providing you with their services. This will include all services previously provided and any device or equipment you purchased from them.

What Is “My Freedom”? 

“My Freedom” typically refers to an online account management platform provided by Freedom Mobile. “My Freedom” is an online portal or app that allows Freedom Mobile customers to access and manage various aspects of their mobile services. Here are some common features associated with “My Freedom”:

  1. Account Management: Customers can view and manage their account details, including billing information, payment history, and account settings.

  2. Usage Monitoring: The platform often provides real-time information on data usage, text messages, and minutes used. This helps customers stay informed about their usage patterns.

  3. Bill Payments: Customers can make payments, view billing statements, and set up automatic payments through the “My Freedom” platform.

  4. Plan Changes: Depending on the specific features available, customers may have the ability to review and make changes to their mobile plans, such as upgrading or downgrading services.

  5. Device Management: For customers with device financing or those eligible for upgrades, “My Freedom” may offer options to manage devices, including viewing upgrade eligibility and device financing details.

  6. Notifications and Alerts: The platform may provide alerts and notifications to keep customers informed about account activities, promotions, and important updates.

To access “My Freedom,” customers typically need to create an account on the Freedom Mobile website or through a dedicated app. The platform aims to offer convenience and flexibility, allowing customers to have more control over their mobile services.

Please note that specific features of “My Freedom” and the user interface may evolve over time, so for the most accurate and current information, it’s recommended to check the official Freedom Mobile website or contact Freedom Mobile’s customer service directly.

Freedom Mobile Pros and Cons

Pros:

  • Affordable Plans: Freedom Mobile is known for its budget-friendly plans, making it an attractive option for cost-conscious consumers.
  • No Overage Fees: One of the standout features is the absence of overage charges. If you exceed your data limit, your speed simply slows down instead of incurring additional fees.
  • Flexible Plans: Freedom Mobile offers a variety of plan options, including prepaid and postpaid, to suit different needs and budgets.
  • Extensive Coverage: The network has expanded its coverage areas over the years, providing service in major Canadian cities.
  • Shared Plans: Families and groups can benefit from shared plans, making it easier to manage multiple lines on a single account.
  • No Contracts: Freedom Mobile offers no-contract plans, allowing users to have the flexibility to switch or cancel plans without penalties.

Cons:

  • Limited Coverage in Rural Areas: While Freedom Mobile’s coverage is improving, it may still have limited service in some rural or remote regions.
  • Network Speed: In comparison to some other carriers, the network speeds may not be as fast, especially during peak times.
  • Phone Selection: The selection of devices offered by Freedom Mobile may be more limited compared to larger carriers.
  • Roaming Charges: Roaming outside of Freedom Mobile’s coverage area may incur additional charges, and roaming options can be limited.
  • Customer Service: Some customers have reported mixed experiences with customer service, though this can vary.

In conclusion, Freedom Mobile offers cost-effective plans with a range of benefits, particularly for those who live in urban areas. However, the network’s coverage and speeds may not be as robust as some larger competitors, making it essential to consider your location and mobile usage when choosing this provider.

Freedom Mobile Vs. Competition 

Comparing Freedom Mobile to its competitors involves evaluating various aspects of its services, including coverage, pricing, plans, customer service, and additional features. 

Coverage:

Freedom Mobile:

  • Known for providing extensive coverage in urban areas, with a focus on major cities.
  • Offers extended coverage in certain regions beyond its primary network.
  • Expanding its 5G network to enhance data speeds.

Competitors:

  • Competitors like Rogers, Bell, and Telus typically have broader national coverage, including rural and remote areas.
  • Well-established networks with comprehensive coverage across Canada.

Pricing and Plans:

Freedom Mobile:

  • Recognized for offering affordable plans catering to various budget ranges.
  • Features Big Gig Data plans with generous data allowances.
  • May include no-overage charge plans for certain data limits.

Competitors:

  • Competitors may offer a range of plans, including premium and budget-friendly options.
  • Pricing structures may vary, with an emphasis on high-end plans that provide extensive features.

Network Technology:

Freedom Mobile:

  • Utilizes AWS spectrum for its network.
  • Focused on expanding its 5G network.

Competitors:

  • Competitors typically operate on a combination of LTE and 5G networks.
  • Established networks with a history of technological advancements.

Customer Service:

Freedom Mobile:

  • Customer service experiences can vary, with some customers praising responsiveness and others noting areas for improvement.

Competitors:

  • Larger competitors often have well-established customer service channels and support systems.

Additional Features:

Freedom Mobile:

  • Provides Wi-Fi calling to enhance connectivity.
  • Offers device financing options.
  • May have promotions and discounts on select devices.

Competitors:

  • Competitors often have a wider range of devices and may offer exclusive partnerships for certain smartphones.
  • Additional features can include international roaming packages, premium entertainment content, and loyalty programs.

Overall:

Freedom Mobile:

  • Appeals to budget-conscious consumers seeking affordable plans with decent features.
  • Strong focus on urban markets and expanding network capabilities.

Competitors:

  • Competitors appeal to a broader audience, offering comprehensive coverage, diverse plan options, and a range of additional features.

Keep in mind that the competitive landscape in the telecommunications industry is dynamic, and offerings can change. For the most accurate and up-to-date information, it’s recommended to check the latest details on the official websites of Freedom Mobile and its competitors.

Final Words

Freedom Mobile is not just a mobile service provider; it’s a brand that understands the modern need for freedom, choice, and affordability. With a range of plans, devices, and features designed to cater to diverse lifestyles, it empowers users to stay connected without breaking the bank.

By breaking free from the traditional mobile industry norms, Freedom Mobile has become a refreshing alternative for those seeking flexibility in their mobile plans. The commitment to no overage fees, coupled with access to extensive coverage and fast data speeds, ensures that you’re never tethered by limits.

So, whether you’re a student on a budget, a professional on the go, or a family looking for shared plans, Freedom Mobile has your back. With no-contract options and a customer-centric approach, it’s clear that this provider puts its users’ needs first.

In a world where connectivity is essential, Freedom Mobile makes sure you don’t have to compromise. It’s more than just a mobile provider; it’s a pathway to communication without constraints. Say hello to the freedom you deserve with Freedom Mobile!

20 thoughts on “Freedom Mobile Review”

  1. Freedom mobile has the absolute worst coverage!!! I live in North Vancouver and would be in no service sitting in my living room… if you want to live with a phone that that in constantly in “no service” then pick freedom mobile!!!

    Reply
    • I was with Freedom for almost 7 years. Today I decide to leave. I was charged $75 for international data roaming been in Canada, inside the Freedom coverage area. Customer support suggests refunding only $30. They ignore my examination that 5 min earlier was a cell call that treats as internal (Canada call).
      Customer support is awful.

      Reply
  2. Worst to deal
    With. The lack of customer service is horrendous. I moved 1 of 4 phone lines over. Wait a mistake- nothing but issues. Refuse to take off double verification. Find your account number – almost impossible on app. Set up prepaid credit card- doesn’t work. Every time you deal with them you have to verify yourself 6 times, no exaggeration. Just a crappy company with crappy service

    Reply
  3. Worst service I have ever experienced .
    I asked supervisor to call me back. She didn’t say they would. I went to Twitter message and rep invalidated my experience. I started to agree with others on fb but they blocked me. Sad weak company that has to block a customers validating other people’s experiences. Company has f grade worth bbb. Worst you can have. I think that says it all.

    Reply
  4. They advertise unlimited data after you use up your limit. After that it’s suppose to be reduced data speed. I couldn’t even load a Google page! So they lied.

    Reply
  5. This is the biggest waste of time mobile phone carrier I have ever bothered with. I was sold the lie that a 35 gig plan is unlimited. Once you get to the end of the 35 gigs of data. The speed at which your data is received is so slow it’s not even worth bothering being online for. The customer service is an absolute joke and you wait anywhere from half an hour to an hour just to get answered. The text based help service is also an absolute waste of time. I’ve got absolutely nothing good to say about this company is a mobile phone supplier. And I would highly unrecommended to anyone that is considering using them

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  6. I was with Freedom for almost 7 years. Today I decide to leave. I was charged $75 for international data roaming been in Canada, inside the Freedom coverage area. Customer support suggests refunding only $30. They ignore my examination that 5 min earlier was a cell call that treats as internal (Canada call).

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  7. Thanks for your detailed review. I’m just in the process of picking a new provider, perhaps. Can’t see freedom meeting my needs.
    John

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  8. One thing people need to be aware of is if you have money in a prepaid account with Freedom Mobile that you will lose it all when you port your phone number to another provider. Go with Shaw Mobile, much better deal.

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  9. How does Freedom compare in terms of coverage to the top providers? I have struggled to find a budget option for my mobile network that doesn’t have unreliable service. I need my phone to function as it should, I travel for work. Anyone with personal experience, does Freedom have good connections?

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  10. Since Quebecor bought Freedom Mobile, they’ve been upgrading their network a lot, and rolling out much better plans. Their boxing-week plans at the moment are insane.

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