How To Open A CRA My Account In Canada?

When it comes to managing your finances and navigating the intricate world of taxes, having a helping hand can make all the difference. Imagine having a trusted resource that allows you to access crucial tax information, track your refunds, apply for benefits, and even claim uncashed cheques – all from the comfort of your computer or smartphone. Welcome to the world of CRA My Account, your personal key to simplifying your financial life in Canada.

In this article, we’ll walk you through the ins and outs of the Canada Revenue Agency (CRA) My Account. Whether you’re a seasoned taxpayer or someone new to the Canadian tax system, you’ll discover how this online platform can empower you to take control of your financial affairs. From understanding its benefits to learning how to set up your account and harness its full potential, we’ve got you covered.

So, if you’re ready to unlock the power of your finances and embark on a journey of financial convenience, let’s dive into the world of CRA My Account.

What Is A CRA My Account? 

A CRA My Account, short for Canada Revenue Agency My Account, is an essential online tool provided by the Canada Revenue Agency (CRA). It serves as a personalized and secure portal that allows Canadian residents to access and manage their tax-related information and benefits online.

This account is a convenient way for individuals to interact with the CRA and stay informed about their tax matters, such as filing tax returns, checking deduction limits, reviewing notices of assessment, and monitoring the status of tax refunds. It simplifies the process of handling various tax-related tasks, making it easier for Canadians to stay on top of their financial obligations and benefits.

A CRA My Account provides Canadians with a range of useful features and benefits to help them manage their taxes and benefits more efficiently. Here are some key aspects of the CRA My Account:

  1. Secure Access: The CRA My Account offers a secure online platform for Canadians to access their personal tax and benefit information. To log in, individuals need to provide their Social Insurance Number (SIN) and other identifying details.

  2. Tax Filing: Users can file their income tax returns directly through their CRA My Account. This feature simplifies the tax filing process, especially for those who have straightforward tax situations.

  3. Viewing Notices of Assessment (NOA): Users can access and view their Notices of Assessment (NOA) online. The NOA provides details about their tax return, including any tax owing or refunds.

  4. Checking Deduction Limits: The CRA My Account allows individuals to monitor their annual contribution limits for tax-advantaged accounts like Tax-Free Savings Accounts (TFSA) and Registered Retirement Savings Plans (RRSP).

  5. Benefits and Credits: Users can apply for various federal and provincial benefits and tax credits, such as the Canada Child Benefit (CCB) and the Goods and Services Tax/Harmonized Sales Tax (GST/HST) credit.

  6. Updating Personal Information: It’s important to keep personal information up-to-date with the CRA, and the My Account platform allows users to make these changes conveniently.

  7. Reviewing Tax History: Users can access their past tax returns and tax information, making it easier to track their financial history over time.

  8. Direct Deposit: Individuals can set up or update their direct deposit information for tax refunds and benefit payments, ensuring faster and more secure transactions.

  9. Secure Messaging: The CRA My Account includes a secure messaging feature that allows users to communicate with the CRA directly regarding their tax matters.

  10. Business Accounts: In addition to personal accounts, the CRA My Business Account is available for business owners and self-employed individuals to manage their business-related tax matters.

  11. Mobile Access: There’s a mobile app available for the CRA My Account, making it even more convenient for users to access their tax information on the go.

Overall, the CRA My Account empowers Canadians to take control of their tax affairs, access important financial information, and apply for benefits and credits to which they may be entitled. It simplifies the interaction with the Canada Revenue Agency, reducing paperwork and enhancing the overall tax filing experience.

cra my account

About The Canada Revenue Agency (CRA)

The Canada Revenue Agency (CRA) is a key government agency responsible for administering and enforcing tax laws in Canada. Its primary mission is to ensure that Canadians comply with tax regulations and receive the benefits and credits they are entitled to.

Here are some important aspects of the Canada Revenue Agency:

1. Tax Collection: The CRA collects various taxes, including income tax, goods and services tax (GST), and harmonized sales tax (HST). It also oversees the administration of several social and economic benefit programs.

2. Benefit Programs: The agency manages a range of benefit programs, such as the Canada Child Benefit (CCB), the Goods and Services Tax/Harmonized Sales Tax (GST/HST) credit, and the Canada Pension Plan (CPP).

3. Tax Filing: Canadians are required to file their tax returns annually, and the CRA processes these returns to determine tax liabilities or refunds. It offers online services and tools to simplify the tax filing process.

4. Tax Audits and Enforcement: The CRA conducts audits and investigations to ensure compliance with tax laws. It also takes action against tax evasion and fraudulent activities.

5. Online Services: To enhance efficiency and accessibility, the CRA provides a wide range of online services. Taxpayers can create My Account profiles to manage their tax affairs, view notices of assessment, and access various tax-related information.

6. Education and Outreach: The agency engages in educational initiatives to inform Canadians about their tax obligations, benefits, and credits. It also offers support to individuals and businesses through its call centers and online resources.

7. International Taxation: The CRA participates in international efforts to combat tax evasion and ensure the proper reporting of income earned abroad by Canadian taxpayers.

The CRA serves as the watchdog for tax compliance on behalf of governments throughout Canada. Its main headquarters are situated in Ottawa, and for smoother operations, it’s organized into five regions: Atlantic, Quebec, Ontario, Prairie, and Pacific. Within each region, there are tax services offices responsible for various tasks, including conducting audits and handling collections.

In summary, the Canada Revenue Agency plays a crucial role in Canada’s fiscal system by administering tax laws, delivering benefits, and fostering compliance among individuals and businesses. Its services and programs are designed to support the economic well-being of Canadians while maintaining the integrity of the tax system.

What Are The Benefits Of Registering To The CRA My Account? 

Registering for a CRA My Account, offered by the Canada Revenue Agency (CRA), comes with several benefits that simplify your tax-related tasks and provide convenient access to crucial financial information. Here are the key advantages of having a CRA My Account:

  1. Easy Tax Filing: With a CRA My Account, you can file your income tax returns online quickly and securely. This streamlined process helps you meet tax deadlines with ease.

  2. Access to Notices of Assessment (NOA): You can view and download your Notices of Assessment (NOA) as soon as they’re available. NOAs contain essential details about your tax return, including any taxes owing or refunds.

  3. Monitor Deduction Limits: Stay informed about your annual contribution limits for tax-advantaged accounts like Tax-Free Savings Accounts (TFSA) and Registered Retirement Savings Plans (RRSP).

  4. Apply for Benefits and Credits: You can apply for federal and provincial benefits and tax credits, such as the Canada Child Benefit (CCB), Goods and Services Tax/Harmonized Sales Tax (GST/HST) credit, and more, directly through your My Account.

  5. Review Tax History: Access past tax returns and tax information, making it easier to track your financial history over time.

  6. Update Personal Information: Keep your personal details, including your address and direct deposit information, up-to-date to ensure you receive tax refunds and benefit payments without delay.

  7. Secure Communication: The My Account platform includes a secure messaging feature, allowing you to communicate directly with the CRA regarding your tax inquiries and concerns.

  8. Business Account Management: Business owners and self-employed individuals can use the CRA My Business Account to manage their business-related tax matters efficiently.

  9. Direct Deposit Setup: Set up or update your direct deposit information for tax refunds and benefit payments, ensuring faster and more secure transactions.

  10. Mobile Accessibility: The CRA My Account offers a mobile app, enabling you to access your tax information conveniently from your smartphone or tablet.

  11. Reduced Paperwork: By registering for the CRA My Account, you can significantly reduce paperwork associated with tax-related tasks, helping you contribute to a greener environment.

  12. Enhanced Security: The CRA takes security seriously, and the My Account platform employs robust security measures to protect your personal and financial information.

  13. 24/7 Availability: You can access your CRA My Account at any time, day or night, providing flexibility and convenience to manage your tax affairs.

In summary, registering for a CRA My Account is a smart move for any Canadian resident. It simplifies tax-related processes, offers easy access to essential financial information, and allows you to apply for benefits and credits hassle-free. It’s a valuable tool for taking control of your tax affairs and ensuring you don’t miss out on potential tax benefits and refunds.

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CRA Individual Account 

The CRA Individual Account is your gateway to hassle-free tax management in Canada. Created by the Canada Revenue Agency (CRA), this online platform offers a range of convenient services and benefits that simplify your tax-related tasks. Whether you’re a seasoned taxpayer or new to the Canadian tax system, the CRA Individual Account has something for everyone.

What Is a CRA Individual Account?

A CRA Individual Account, often referred to as a CRA My Account, is an online portal provided by the Canada Revenue Agency. It’s designed to give Canadian residents easy access to their tax information and a host of essential services. With this account, you can perform various tax-related activities from the comfort of your home or office, saving you time and effort.

Key Benefits of a CRA Individual Account:

  1. Access Tax Records: View and print your Income Tax Return (ITR) statements and notice of assessment copies from the current year or previous years.

  2. Manage Tax Forms: Easily access and print various tax forms, such as T4, T4A, T4A (P), T4E, T4 (OAS), T5, and more. These forms play a crucial role in your tax obligations.

  3. Make Tax Return Changes: Update your individual tax return online, ensuring that your tax information is accurate and up to date.

  4. Track Tax Refund: Keep tabs on the status of your tax refund and know exactly when you’ll receive it.

  5. Apply for Child Benefits: If you have children and meet specific income criteria, you can apply for benefits like the Canada Child Benefit (CCB), a vital financial support.

  6. Manage Tax-Advantaged Accounts: Stay informed about your RRSP deduction limit and TFSA contribution room for the year, essential for tax planning.

  7. Home Buyer’s and Lifelong Learning Plans: Access statements related to the Home Buyers’ Plan (HBP) and Lifelong Learning Plan for your future home purchase or educational pursuits.

  8. Receive CRA Notifications: Check your online emails and messages sent by CRA officials directly within your account.

  9. Climate Action Incentive Payment: Stay updated on the Climate Action Incentive Payment introduced in 2019.

  10. GST/HST Credit Payments: Monitor your GST/HST credit payments, which are distributed quarterly throughout the year.

  11. Disability Tax Credit Application: Easily apply for the Disability Tax Credit online, a feature introduced in 2019 for individuals with disabilities.

  12. Update Personal Information: Keep essential personal details like your address, phone number, marital status, and banking information current in government records.

  13. Proof of Income Statements: Access your proof of income (POI) statements in PDF format, saving you valuable time.

  14. Resolve EI Issues: Address concerns about your Employment Insurance (EI) payments or refunds by requesting a CPP or EI ruling online.

  15. File for GST/HST Rebate: Conveniently file for a GST or HST rebate online through your account.

  16. Auto-fill Your Return: Simplify tax filing with the “Auto-fill my return” service, designed to streamline the process.

  17. Submit Documents Online: Respond to CRA requests for proof or photocopies of documents with ease by submitting them online.

  18. Set Up Direct Deposit: Enjoy the convenience of direct deposit for tax refunds, EI payments, or CPP directly to your bank account.

  19. Check Account Balance: Keep an eye on your CRA account balance and access your statement of account through your account.

  20. Flexible Payment Plans: If you owe taxes, set up a payment plan online to make manageable, scheduled payments instead of a lump sum.

  21. Authorize a Representative: If you require assistance with CRA services, you can designate a representative to manage your CRA Individual Account.

In summary, the CRA Individual Account empowers Canadian residents to take control of their tax-related matters efficiently and conveniently. It’s a valuable tool for accessing essential tax information and services, all within a user-friendly online platform. Whether you’re filing taxes, applying for benefits, or updating personal details, your CRA Individual Account is your go-to resource for simplified tax management.

How To Register For A CRA My Account? (Individual) 

Getting started with your CRA (Canada Revenue Agency) Account is a straightforward process that puts you in control of your tax-related affairs. Before diving into the registration form, make sure you have the necessary documents and information ready. Here’s what you need:

1. Social Insurance Number (SIN):

  • Ensure you have your SIN number handy. It’s a crucial piece of information for the registration process.

2. Date of Birth (DOB):

  • You’ll need to provide your date of birth, but there’s no need for any supporting documents – just your DOB details will do.

3. Postal Code:

  • Have your current postal code at hand. This helps CRA verify your location and ensure accuracy in your account setup.

4. Tax Returns:

  • For added security, you’ll be asked to provide details from your last two tax returns. This includes the return for the current year and the previous one. Simply enter an amount from one of these returns to verify your identity.

Don’t fret if you’re new to Canada or haven’t filed your taxes yet. We all start somewhere, and you can proceed without this information if needed.

Once you’ve gathered the necessary documents and information mentioned above, head over to the CRA My Account page to kickstart your registration process. With everything ready, you’ll breeze through the steps and have your CRA Account up and running in no time. It’s a hassle-free way to gain control over your tax-related matters, so you can focus on what matters most to you.

1. Navigate to the “CRA My Account” registration page – Click here to access the link

cra my account

 

2. Next, Click On the “CRA Register” button on the CRA My Account Login page

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3. Now, enter your Social Insurance Number (SIN number), and click on the Next button

sin number

4. Next, you’ll need to “Validate your Identity” by completing all the required fields – Postal Code, Date Of Birth, and Tax Information from the previous year’s tax return (if you have one). 

cra my account

If you haven’t filed your taxes yet or are new to Canada without a Tax Return yet, no need to worry. You need to enter “0” in the Tax information field. 

After filling out all these details correctly click on the Next button.

5. On the next page, Create a “CRA User ID” and “Password”

First things first – your CRA (Canada Revenue Agency) log in credentials are your golden ticket to managing your tax affairs while you’re in Canada. So, make sure to jot them down and keep them secure because you’ll need them throughout your stay in the Great White North.

After entering your CRA user ID and password, the next step is to set up a couple of security questions and their answers. These questions play a crucial role in helping you recover your CRA access if you ever find yourself in a pickle – say, you forget your CRA ID or password.

Now, here’s the deal: While you’re in Canada, you’re eligible for only one CRA My Account. That’s why it’s absolutely vital to hang onto the information you provide here. These security questions act as your lifeline to CRA services, whether you need assistance with tax inquiries or account access.

One little tip: When you’re entering your answers to these security questions, remember the exact way you typed them – including capitalization.

The Final Step – Almost There!

Congratulations! Your CRA My Account is now officially registered and ready to roll. You can log in and start accessing some tax information right away. But hold on, there’s a little extra step for full access.

CRA will send you a security code via Canada Post, and you’ll need to enter this code online when prompted after logging in. Keep in mind that mail delivery times can vary based on your region, so expect the code to arrive within 1-2 weeks.

Once you’ve completed this final step, you’ll only need your CRA user ID and password to unlock all the features of your CRA My Account. It’s all part of making your tax management experience in Canada as smooth as possible!

2. CRA My Account Registration – Second Option (Easier than the First One)

Here’s another user-friendly way to register for your CRA (Canada Revenue Agency) My Account – through a CRA Sign-in Partner.

With this option, you’ll simply log in using one of CRA’s trusted financial institutions. Typically, it’ll be your bank of choice. Here’s how it works:

  1. Choose your financial institution (usually your bank) from the list provided.
  2. Log in using your existing credentials for that financial institution – like your CIBC or TD Bank login info.
  3. You’ll be directed to your bank’s login page. After successfully logging in there, you’ll find yourself on the CRA’s welcome screen.

Just a quick reminder: As with the first option, make sure you have your social insurance number, date of birth, postal code, and the last two years’ tax returns (just in case) at the ready.

Once you’ve selected this method, CRA will send you a security access code by mail to ensure you have full access to all the services offered in “My Account.”

When you receive that access code, simply log in as usual through the Sign-in Partner. When prompted, enter the security code, and voilà! You should now have full access to your CRA My Account. It’s as simple as that!

What Is A CRA Business Account?

In simple terms, a CRA Business Account is a dedicated online portal provided by the Canada Revenue Agency (CRA) that allows businesses, whether they’re small, medium, or large, to manage their tax-related affairs with the government. This digital platform offers a range of services and tools tailored to meet the specific needs of businesses operating in Canada.

To dive deeper into what a CRA Business Account entails and how it can benefit your business, let’s explore its key features and functions:

1. Tax Filing and Payments: One of the primary purposes of a CRA Business Account is to facilitate the filing of various business-related taxes. Whether it’s the Goods and Services Tax (GST)/Harmonized Sales Tax (HST), payroll deductions, corporate income tax, or other tax obligations, businesses can conveniently file returns and make payments online. This streamlines the entire tax process, reducing paperwork and manual calculations.

2. Access to Financial Information: Businesses can access essential financial data, including notices of assessment (NOA) and account balances, through their CRA Business Account. This information is crucial for tracking the financial health of your business and ensuring compliance with tax regulations.

3. Managing Business Benefits: For businesses that provide benefits to their employees, such as the Canada Pension Plan (CPP) or Employment Insurance (EI), the CRA Business Account offers a platform to manage these deductions accurately. Employers can also use the account to issue Records of Employment (ROEs) when necessary.

4. Communication with the CRA: The CRA Business Account serves as a direct communication channel between your business and the CRA. You can receive important messages, notifications, and requests from the CRA electronically, making it easier to stay informed and respond promptly to any inquiries or requirements.

5. Making Changes: Businesses often experience changes in their operations, such as updating contact information, adding or removing employees, or altering business structures. With the CRA Business Account, you can make these changes online, ensuring that your business’s records are always up to date.

6. Security and Authentication: To protect sensitive financial and tax information, the CRA employs robust security measures. Business owners or authorized representatives must go through a secure authentication process to access the CRA Business Account, safeguarding data from unauthorized access.

7. Efficient Record Keeping: Having an online account means you can easily retrieve past tax filings, returns, and financial records whenever needed. This can be invaluable for business planning, audits, or any financial inquiries that may arise.

8. Accessibility: The CRA Business Account is accessible 24/7, allowing business owners or authorized users to manage their tax-related tasks at their convenience. This accessibility is particularly advantageous during tax deadlines and busy periods.

In summary, a CRA Business Account is an invaluable tool for businesses in Canada, offering a streamlined and efficient way to handle tax-related matters and maintain compliance with government regulations. Whether you’re a sole proprietorship, partnership, corporation, or another type of business entity, having a CRA Business Account can simplify your financial responsibilities and help your business thrive.

Opening a CRA My Business Account: A Step-by-Step Guide

Opening a CRA My Business Account is a straightforward process that can bring significant benefits to your business. It provides access to a range of essential tax-related services and tools tailored for businesses operating in Canada. Here’s a step-by-step guide on how to open your CRA My Business Account:

Step 1: Gather Required Information

Before you start the registration process, ensure you have the following information and documents readily available:

  • Business number (BN): This is a unique nine-digit identifier assigned to your business by the Canada Revenue Agency (CRA). It’s essential for setting up your CRA My Business Account.

  • Legal business name: Make sure you know your official business name, as registered with the CRA.

  • Business tax information: You should have information related to your business taxes, such as your payroll account number (RP), corporate income tax information, or GST/HST account information.

Step 2: Visit the CRA My Business Account Registration Page

Access the CRA’s official website and navigate to the “CRA My Business Account” registration page. You can easily find this page by searching “CRA My Business Account registration” on your preferred search engine or by visiting the CRA’s website directly.

Step 3: Begin the Registration Process

Click on the “Register” or “Sign up now” option to initiate the registration process.

Step 4: Confirm Your Identity

To proceed, you’ll need to confirm your identity. The CRA uses the SecureKey Concierge service for identity verification. This service allows you to log in using your online banking credentials. Alternatively, you can use your CRA security code, if applicable.

Step 5: Enter Your Business Information

Once your identity is verified, you’ll be prompted to enter your business information. This includes your business number (BN) and other relevant details.

Step 6: Create Your CRA My Business Account User ID and Password

Next, you’ll need to create a user ID and password for your CRA My Business Account. Be sure to choose a strong and secure password and follow any guidelines provided during the registration process.

Step 7: Set Up Security Questions

As an additional security measure, you’ll be asked to set up security questions and provide answers. These questions will be used to verify your identity when accessing your account in the future. Ensure that you remember your answers.

Step 8: Review and Confirm

Carefully review the information you’ve provided for accuracy. Once you’re satisfied, confirm your registration.

Step 9: Access Your CRA My Business Account

Congratulations! You’ve successfully registered for your CRA My Business Account. You can now log in using your user ID and password.

Step 10: Verify Your Identity for Full Access

While you can access some services immediately, the CRA may send you a security code by mail for added verification. This code will grant you full access to all features of your CRA My Business Account. Once you receive the security code, enter it online to complete the verification process.

With your CRA My Business Account successfully opened and verified, you’ll have access to a wide range of tax-related services, making it easier to manage your business’s financial affairs and stay compliant with tax regulations.

How To Contact The Canada Revenue Agency (CRA)? 

Contacting the Canada Revenue Agency (CRA) is a straightforward process, and there are several convenient methods available to reach out to them. Here’s how you can contact the CRA:

 1. Online Services:

  • The easiest and quickest way to get information and services from the CRA is through their official website. You can access various online services, including the CRA My Account, to manage your tax affairs.
  • Visit the CRA website at www.canada.ca/cra for a wide range of online tools and resources.

2. Phone Services:

  • The CRA offers a dedicated phone line for individuals and businesses. You can call the CRA at their general inquiries line: 1-800-959-8281 (for individuals) or 1-800-959-5525 (for businesses).
  • For specific inquiries about personal income tax, you can reach the CRA’s individual income tax inquiries line at 1-800-959-8281.
  • Business owners can contact the CRA’s business inquiries line at 1-800-959-5525 for assistance with corporate income tax matters.

3. Mail and Correspondence:

  • You can send mail and documents to the CRA through regular postal services. The mailing address will vary depending on your location and the specific CRA office handling your request.
  • Ensure that you have the correct address and appropriate forms or documents when mailing information to the CRA.

4. In-Person Services:

  • The CRA has service locations and tax centers across Canada. If you prefer face-to-face assistance, you can visit a local CRA office.
  • Keep in mind that some services may require an appointment, so it’s a good idea to check the CRA’s website for office locations and hours of operation.

5. CRA My Account Secure Messaging:

  • If you have a CRA My Account, you can send and receive secure messages to and from the CRA. This is an efficient way to address specific tax-related inquiries.

6. Social Media and Online Platforms:

  • The CRA has a presence on social media platforms, such as Twitter and LinkedIn, where they provide updates and respond to general inquiries.

7. CRA Mobile Apps:

  • You can access certain CRA services through their official mobile apps, available for download on smartphones and tablets.

Remember that when contacting the CRA, it’s essential to have your personal identification and relevant documents ready, especially if you’re seeking assistance with specific tax matters.

Reclaiming Unclaimed Cheques from Your CRA My Account: A Step-by-Step Guide

Have you recently discovered a few uncashed cheques in your CRA My Account and wondered how they ended up there in the first place? Don’t worry; you’re not alone. There could be various reasons why you have unclaimed cheques from the Canada Revenue Agency (CRA).

One common scenario is that you may have moved and forgotten to update your address in the CRA database, which houses your CRA My Account information. Alternatively, these payments might have been issued due to a system-generated error or mistake. It’s also possible that the cheque was lost, stolen, or accidentally destroyed. Whatever the cause, the good news is that the money is rightfully yours, and you can claim it easily. All you need to do is log in to your CRA My Account and follow the simple steps outlined below.

It’s worth noting that CRA cheques never expire, so you can deposit them at any time, free of charge, at any nationalized Canadian bank.

Here’s how to check if you have any uncashed cheques in your CRA My Account:”

1. Go To the CRA My Account login page. Click on the individual account sign-on link

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2. Once you log in successfully, you should see your “My Account Overview” page.

3. Under “Related Services” (on the right-hand side), do look out for the link which says “Uncashed cheques”. It is the last link under the “Related Services” section.

4. Click on the link “Uncashed cheques”

5. That’s it. You should be able to see all the unclaimed and uncashed CRA cheques here on this page. For me, the message is “You have no uncashed cheques from the Canada Revenue Agency.”

CRA uncashed cheque

Final Words

In conclusion, CRA My Account is your gateway to a world of convenience when it comes to managing your taxes and government benefits. Whether you’re an individual taxpayer or a business owner, this online platform offers a range of services to simplify your financial life.

From accessing important tax documents to tracking refunds and benefits, updating personal information, and even claiming uncashed cheques, the CRA My Account is your one-stop shop for all things related to the Canada Revenue Agency.

Make the most of this valuable resource, and stay on top of your financial affairs effortlessly. Remember, it’s your money, and the CRA My Account is here to help you manage it efficiently. So, embrace the convenience, stay informed, and enjoy the peace of mind that comes with easy access to your tax and benefit information. Happy tax season!

31 thoughts on “How To Open A CRA My Account In Canada?”

  1. The auto fill return is so helpful.. I used to spend so much time doing my taxes! Everyone should read this, whether they are working, retiring or just starting to work.

    Reply
  2. Thank you for this guide for opening a CRA account and I’m glad it’s updated for 2020. I see they made a few changes (I think) since the last time I’ve been on the site. I’ve also tried contacting the Canada Revenue Agency a few times and get placed on hold forever (anyone else experience this too??). I’m happy I can setup an account online.

    Reply
  3. I was at a tax service office the other day and it’s safe to say this guide is a lot more helpful than they were!

    Reply
  4. Great tip for security questions, I once forgot to remember the capitalization of my answer and got it wrong just because of that

    Reply
  5. Hi Sagar,

    Thank you so much for writing this detailed article. It was really helpful and got much more clarity now as to what exactly needs to be done for registration for My Account.

    Thanks once again.

    Rushi

    Reply
  6. I tried registering a new my CRA account and I was able to create a user id and password but whenever I try to login using that, it asks me to validate the SIN . But even after entering the SIN, it shows an error message. Kindly advise on what to do. I have been calling the CRA number for a couple of days now but with no luck. I urgently need to have it set up since I need to apply for the EI benefits.

    Reply
    • Hi Rahul,

      I can understand what you are going through, but unfortunately, I have no idea why the system is asking you to validate your SIN.

      Can you please confirm when did you receive your SIN? How long has it been? Was your SIN ever used before, I mean for your payroll or something similar?

      If your SIN was used before, and it was all good, then I am afraid you might have to reach out to the CRA for more help. It can be very slow at these times, I don’t know what else I can say here. Sorry for the troubled times. Hope you come out of it soon.

      Reply
    • I am new to Canada. I started working I. Feb 14 but stopped after a month. I tried to register for a CRA account but it said ERROR after I typed in my SIN. It was asking for the amount from the previous tax returns but there was nothing on the page to fill that out.
      Thank you for the answer.

      Reply
      • Hi Nosmada,

        As you’re new to Canada, you’ll have to file your taxes and get the Notice Of Assessment (NOA) from CRA to register in the “CRA My Account” and for your SIN to work there. At least that’s what I understand from all the comments here with SIN not working. Please contact CRA at the earliest to resolve the issues or please look at the options to file your taxes online. There are a ton of free tax return softwares in Canada and you do it online.

        Thanks!
        Sagar

        Reply
  7. Hello Sagar, thank you very much for this information, it’s very helpful indeed. I’m actually having an issue similar to Rahul’s. I’m stuck in step 1. The system is asking me for my SIN number and it gives me an error message when I introduce it. I haven’t been able to move past it. I was wondering, is there a certain way your SIN number needs to be introduced, a format? With or without the dashes? Do I need to type in the whole 9 digits or…? Thank you very much again.

    Reply
    • Hi Barbara,

      I just tried replicating this issue myself, but guess what I had no trouble moving past step 1 (entering my SIN). As soon I entered my SIN (no special format or nothing unusual – just entered my 9 digit SIN as is), clicked on the Next button and bang I was on the second page. Wondering if this a system gitch for new SIN’s or what exactly is going on here.

      In fact, I wanted to attach the screenshot for your reference but not able to do so in the comments section.

      Thank you so much for the appreciation, apologies for not able to help much! Cheers!

      Reply
  8. Hi. I guess i have the same problem. im stucked at step no.1 which is entering the SIN because after entering my SIN it would say Error. We need to verify your personal information. Contact us for help.
    Then i called for help but i was just asked if i have filed tax refund before then i said i filed for the first time because i was just new in here like it is my first year. Then they answered i need to wait for my notice of assessment to arrive. I believe my tax refund cheque will arrive at the mail together with that NOA since i haven’t sign up for direct deposit yet.

    Reply
  9. Good morning. Today’s date is Friday, April 3, 2020. I have been trying for several months to set up a CRA My Account for Individuals but lines were always busy, often I was disconnected when I did get a ring and asked to hold for 20 minutes. I had a CRA My Account a few years ago but when my company and personal life was hacked, I shut down all online accounts and have not had one since but have tried to get at least a CRA My Account for a long time. Today I tried again several times, started at 9am, and at 9:06am, got a ring, held for 20 minutes and was disconnected. I am now retired (75 years old) and have a hard time with the new technology so would need some help in setting this account up. I am hoping that someone at CRA will be able to spend some time with me to do this. My email address is below. Thank you. I have never emailed this to you before.

    Reply
  10. Hi Sagar.
    I set up my CRA account with my own ID and my own password. I just received the news CRA security code letter and put in the security code in where the password is and it keeps saying ERROR. Tried 3 times, nothing. Came back the next day and the same thing ERROR after putting in my own ID and using the CRA security code provided for me.
    My question is, do I use the CRA security code each time for the password and if so, why am i always getting an error message.

    Reply
  11. Hi Sagar.
    I set up my CRA personal account with my own ID and password.
    I received the CRA security code and I keep getting ERROR messages.
    My question to you is this, everytime I log in I use my own personal ID, and use the CRA security code as my password each time, so why am I getting ERROR messages?
    I don’t know what to do already and been holding for hours with the CRA!
    Sincerely,
    Patricia

    Reply
  12. WHAT IF YOUR ACCOUNT IS LOCKED, BEEN WAITING HOURS TO TALK TO SOMEONE, JUST TO GET DIRECTED SOMEWHERE ELSE TO HAVE THEM SAY ALL OUR REPRESENTIVES ARE BUSY CALL BACK LATER AND YOU CANT GET A CALL BACK BECAUSE YOU ARE TRYIN TO GET THE ACCESS CODE..BEEN TRYING FOR ABOUT 3 WEEKS NOW, I CANT EVEN APPLY FOR THE COVID BENEFIT. BEEN A FUSTRATING MONTH. ANY ADVICE
    SINCERELY,
    MARY

    Reply
  13. Hi Sagar,
    Your article is just precise and I’m sure it will help many people, including myself.
    I do have two different problems and I wonder if I could ask what should I do.
    First : My wife and me registered to get a “my account” five weeks ago, but have not yet received the security code. I don’t know what should be do now.
    Second : We both use the same email address, and I believe the CRA system gets kind of confused, when we try to access our individual “my account’ service.
    Any suggestions to help us will be greatly appreciated.

    Reply
    • First of all, thanks for the comment Eduardo.

      I’ll answer to your questions with the best of the knowledge I have.

      1. I know that you are patiently waiting for the security code to arrive. The only other alternative I can think of is to contact CRA. But, with the pandemic and the huge wait times, is it really worth? Instead just hold on for few more days and the security code should arrive, may be postal delays or processing delays right. Hold tight, things will arrive when its supposed to, don’t panic.

      2. Next, Regarding the same email address, never do that, though you live in the same household and married, still please maintain separate email addresses, its always better for tax filing and clean communications.

      Thanks again!

      Reply
  14. I need copies of my T4’S (CPP, OAS) and other relevant information slips to complete my tax returns for year 2023.

    Please include my wife’s stuffs as well.

    Thank you very much.

    Manuel P. Cobangbang

    Reply
  15. Peter J. Staniforth #435 515 937
    400 Honeyborne St Almonte Ontario
    I am requesting that you send me my annual OAP and CPP year end T4 forms directly by mail so I can complete my income tax returns. You send my wife’s, but not mine.
    I thank you in advance for your help regarding this matter.
    Peter

    Reply

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